Editing Questions

  • Who are your editors?
  • What's the difference between the Basic and Advanced Editing services?
  • What is the Wiley Editing Certificate?
  • What is your guarantee?
  • How do I collect on your guarantee?
  • Do you edit LaTeX documents?

Translation Questions

  • How are Wiley translation services different from traditional translators?
  • What language pairs are offered for Translation?
  • Do you translate from English into my language?
  • How do I communicate with my translator?
  • What is your guarantee?
  • How do I collect on your guarantee?
  • Do you work with LaTeX documents?

Manuscript Formatting Questions

Figure Preparation Questions

  • What does Figure Preparation include?
  • What file types do you accept for figure formatting?
  • My manuscript contains tables that I would like formatted. Do I need to order Figure Preparation services?
  • How will you format images, such as photographs and micrographs?
  • How will I review my formatted figures when they are returned in a new file type?
  • What do you do in cases where figure files for submission need to be formatted differently than the final figures for publication (after acceptance)?
  • How do I edit my figure after it has been formatted?

Journal Recommendation Questions

  • Do you guarantee that my paper will be accepted by one of the journals you recommend?
  • Can you evaluate the merit of my manuscript and provide recommendations accordingly?

Submission Process Questions

  • Is your website safe?
  • How do I get the most accurate word count?
  • Do you include references and tables in the word count?
  • Are weekends and holidays included in the turnaround time?
  • What happens if I enter the wrong word count?
  • What if I don’t want you to work on my entire paper?

Prices & Payments Questions

  • Do I have to wait for a price quote?
  • How do I pay by wire transfer?
  • Which currencies and credit/debit cards do you accept?
  • What information will appear on my invoice?
  • Do you provide invoices in my local currency?
  • Do you provide Chinese Fapiao?

Referral Reward Questions