Quality Guarantee | Wiley Editing Services

With you every step of the way

100% Satisfaction Guarantee


We assure

quality
Expertise

Two-Editor Check

quality
Responsiveness

1-hour response time

quality
Confidentiality

128-bit SSL encryption

quality
Subject Area Experts

Specialist matching

How to Use the Guarantee

Contact Us and briefly explain the reason for your dissatisfaction.
We will respond to you within one business day.



Frequently Asked Questions

If you made significant changes to your paper after we have edited it (for example, you added new content or rejected our changes), the Wiley Editing Services Quality Guarantee may not be applicable. If you are unsure, please Contact Us and our team will assess the changes to your document and let you know if the guarantee still applies.



If you receive a negative comment related to our service, Contact Us and we will thoroughly review the feedback to provide you with a response. This may occur if you made significant changes to your edited manuscript without re-submitting it to us for Multiple-Round Editing support*. To prevent this from happening in the future, we recommend you take advantage of our Multiple-Round Editing support* and have any document revisions re-checked by us before submitting your manuscript to the journal.

*Included as part of English Language Editing for premium and advanced options (for year one).




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